Lifetime aftercare

At Adjustamatic, it matters to us that you are happy and comfortable. That’s why our service will continue long after you’ve received your adjustable bed, mattress or riser recliner chair.

Our lifetime aftercare service

With any bed or chair you purchase, we offer an optional home visit every 2 years to see how you’re getting on. It’s completely free of charge, because we know back pain, sciatica and other health conditions don’t just go away overnight, and neither does our concern for your health and comfort.

What does the aftercare service involve?

Within 2 years of your purchase, a friendly member of our customer service team will call to book an aftercare visit, at a time and date that is convenient for you.

One of their first ports of call will be to ask if you want a visit. If you do, they will check if you want anyone else there with you to provide any support. This can just be a friend or family member putting the kettle on while you sit down for a chat with one of our consultants.

On the day of the appointment, our expert consultant will drop by at the agreed time. They will assess your adjustable bed or riser recliner chair for any wear and tear, before chatting to you about your experience with it. If there is any wear and tear that is covered by the warranty, they will help arrange getting this fixed. If the issue is reported ahead of the visit, they may even be able to sort it there and then.

When do you make home visits?

We will only ever come for a home visit when and if you want us to. We understand that you’re inviting us into your home, so we organise these visits solely on your availability and convenience.

Our home visits are available 7 days a week, with three slots available at 10am, 12pm and 2pm. Each of our consultants cover a few different areas local to them. This means we’ll almost always be able to get someone out to you at short notice.

If you’d like an appointment and prefer to reach out to us first, you are more than welcome to get in touch. Our friendly consultants will be happy to chat and book one in for you.

The importance of taking control of your health

Only you will know what feels right and best for you and your health, so choosing the perfect bed or chair is a decision that will always be down to your comfort. Home visits help us know if you’re unsure about your bed or chair, what you love about it and how we can improve your overall Adjustamatic experience.

At Adjustamatic, we always encourage you to have a friend or family member with you when we visit. Having someone to bounce ideas off can really help you decide on the product that’s right for you. Together, we can make sure your health and comfort are always put first – because that’s what matters.