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Our consultation process is all about you

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Putting you and your needs at the heart of our service

We understand that buying an adjustable bed or riser recliner chair can be a major investment – and that means it’s important you feel confident you’re choosing a product that’s right for you, and your home.

Experience the benefits for yourself

Our beds and chairs are renowned across the industry as comfortable, tasteful pieces which suit any home. And with our built-in NHC Cyclo-Therapy® technology, all you have to do is sit back, relax, and experience the medical benefits for yourself. You don’t even need to head to one of our stores to do so – simply call us to book an appointment, and one of our expert consultants can bring a bed or chair to you.

How does our consultation process work?

We believe in making things as straightforward as possible, and our consultation process couldn’t be simpler.

Step 1: Let us know you’re interested, and we’ll book in an appointment

Call us free on 0800 037 2982 or fill out our contact form to let us know you’d like to chat. We’ll then give you a call to confirm the time and date of your demonstration – not to mention your 30-minute free NHC Cyclo-Therapy® session!

Step 2: We visit at a time and date that suits you

On the date of your appointment, one of our expert consultants will visit you in your home and carry out a thorough assessment of your needs.

They will take the time to understand your needs

Our consultant will ask you a few simple questions, including

  • Do you suffer from any medical conditions or sleeping issues?
  • What activities are you able to do now?
  • What did you used to be able to do that you are no longer able to?
  • What do you feel you are missing out on, and would like to do again in the future?

For example, you might say that you used to garden, and would love to get out there again, but currently it takes its toll on your back. This helps us understand how we can help, so we can make the best possible recommendation to improve your everyday quality of life.

You will get a 30-minute free therapy demonstration

Once the consultant has built up a clear picture of any conditions you face, your lifestyle and your requirements, they will then provide your 30-minute free Cyclo-Therapy® session.

This includes an opportunity to sit in the chair or lie on the bed, complete with NHC Cyclo-Therapy® technology. This gives you the chance to experience how our unique therapy works for yourself, as our consultant guides you through adjusting the bed or chair and noting the benefits.

Step 3: Discussing your options and answering any questions

After the demonstration session, the consultant will assess how well the treatment has worked and whether or not it has been successful. They will then discuss the various formats we can provide to suit your home, personal circumstances and medical condition(s).

Our consultants welcome any questions you might have about our treatment and the range of furniture we offer – there are no stupid questions, we promise! And if you’re worried about the cost, they can advise you on your finance options to find a solution that suits your budget.

No hard selling, or tricky questions

We believe in making more than just sales – we want to leave our customers satisfied. Since we are regulated by the UK Government’ Medicines and Healthcare Regulatory Authority, British Healthcare Trades Associate, you can trust us to give you accurate information and useful guidance, rather than the hard sell.

Every step of the way, you can be confident of a service that takes your needs into consideration and does not use high pressure sales tactics.

If I book a consultation, does that mean I have to make a purchase?

Absolutely not. By booking a consultation, you are not committing to buy a product from our consultant – on the day or at any other time. The decision on whether or not to invest in our furniture is completely yours. If you don’t want to decide on the day, simply let our consultant know and they will leave you with the details and costs of the product(s) that we believe best fulfil your needs.

What if I decide to purchase on the day of the visit?

Should you decide that an adjustable bed or riser recliner chair is for you there and then, the consultant will take your order. To do so they will:

  • Compare your options to the bed or chair you have now (e.g. if you have a double bed then do you want a split bed?)
  • Take measurements to make sure it’s the right size
  • Talk you through the different models of beds and chairs available from our catalogue
  • Help you pick out colours that match your decor
  • Look through the different types of fabric available, with swatches so you can see the real thing
  • Recommend bed frames and headboards to suit your tastes (if you choose a bed)
  • Put in your order electronically via our tablet – this is received in the factory straightaway to get building

It takes around four weeks to manufacture our furniture in our North Wales factory, with each piece made by hand, specifically for your needs, and rigorously tested before it ships out to you. Three weeks into the process we will call to see when we can deliver – from the day after it’s finished, or whenever is most convenient for you.

Book your free consultation today

For further information about our consultation service or to book an appointment, get in touch today by calling 0800 037 2982 or filling in our contact form.

Get in touch