Lifetime aftercare every 18 months
At Adjustamatic, we don’t rest until we know you’re happy and comfortable. That’s why our service will continue long after you’ve received your adjustable bed or riser recliner chair.
With any bed or chair you purchase, we offer an optional home visit every 18 months to see how you’re getting on. And it’s completely free of charge. Because we know long term back pain, sciatica and other health conditions don’t just go away overnight – and neither does our concern for your health.
What does the aftercare service involve?
Within 18 months of your purchase with us, a friendly member of our customer service team will call up to book in an aftercare visit at a time and date that is convenient for you.
One of their first ports of call will be to ask if you want a visit. If you do, they will then check if you want anyone else there with you to provide any support – even if it’s just a friend or family member putting the kettle on while you sit down for a chat with one of our consultants.
On the day of the appointment, our expert consultant will drop by at the agreed time. He or she will assess your bed or chair bed for any wear and tear, before chatting to you about your experience with it. If there is any wear and tear which is covered by the warranty, they will help get this fixed. If this is reported ahead of the visit, they may even be able to sort it there and then.
When do you make home visits?
We will only ever come for a home visit when and if you want to. As we understand that you’re inviting us into your home, we organise these visits solely on your availability and convenience.
Our home visits happen 7 days a week, with three slots available at 10am, 2pm and 4pm. Each of our consultants covers a few different areas local to them, so we’ll almost always be able to get someone out to you at short notice if need be.
The importance of taking control of your health
Only you will know what feels right and best for your health, so choosing the perfect bed or chair is a decision that will always be down to your comfort. Making these home visits helps us know if you’re unsure about your bed or chair, what you love about it and how we can improve your overall Adjustamatic experience.
At Adjustamatic, we always encourage you to have a friend or family member with you when we visit – because having someone to bounce ideas off can really help you decide on the product that’s right for you. Together, we can make sure your health and comfort are always put first – because that’s what matters.
Book your visit today
Want to book an aftercare appointment, or find out more about what we offer? Speak to an expert about your needs.